Accommodation summary
A great hotel to have a nice rest before long walks around the city. Hotel «Casa Cenote» is located in Tulum. This hotel is located in 10 km from the city center. You can take a walk and explore the neighbourhood area of the hotel — Xel-Ha Water Park, Coba Ruins and Xcaret Eco Theme Park. You can stop by the bar. You can stop by the restaurant. Free Wi-Fi is available on the territory. Ask for more information when checking in. If you travel by car, you can park in a parking zone for free.,The beauty and wellness services: a massage room and a spa center. Swimming fans are going to enjoy a pool and an outdoor pool. If you want to make your journey even more comfortable, you can order a transfer. There are other services available for the guests of the hotel. For example, private check-in and check-out.,The staff of the hotel speaks English and Spanish.
Available rooms
About this property
A great hotel to have a nice rest before long walks around the city. Hotel «Casa Cenote» is located in Tulum. This hotel is located in 10 km from the city center. You can take a walk and explore the neighbourhood area of the hotel — Xel-Ha Water Park, Coba Ruins and Xcaret Eco Theme Park.
You can stop by the bar. You can stop by the restaurant. Free Wi-Fi is available on the territory. Ask for more information when checking in. If you travel by car, you can park in a parking zone for free.
The beauty and wellness services: a massage room and a spa center. Swimming fans are going to enjoy a pool and an outdoor pool. If you want to make your journey even more comfortable, you can order a transfer. There are other services available for the guests of the hotel. For example, private check-in and check-out.
The staff of the hotel speaks English and Spanish.
Policies
Policies
Check-In/Out Details
Additional info
As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 11:00 AM - 8:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Know Before You Go
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children may not be eligible for complimentary breakfast.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Fees
- Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 4)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Mandatory Fees and Taxes
You'll be asked to pay the following charges at the property:
- Cash Breakage deposit: USD 300
We have included all charges provided to us by the property.
Amenities
General
- Air conditioning
- Smoke-free property
- Heating
- Garden
- Terrace
- Private check-in/check-out
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Outdoor furniture
- No elevators
- Reception desk
Rooms
- Non-smoking rooms
- Room service
- Smoke Detector
- Safe (in room)
Meals
- Bar
- Coffee/tea for guests
- Breakfast
- Restaurant
Pool and beach
- Swimming pool
- Outdoor pool
- Beach facilities
- Private beach
Health and Safety Measures
- Personal protection equipment for staff
- Extra decontamination measures
- Personal protection equipment for guests
- Additional measures against COVID-19
Internet
- Free Wi-Fi
- Internet access
Transfer
- Airport transportation
- Transfer services
Languages Spoken
- Spanish
- English
Beauty and wellness
- Massage
- Spa
Accessibility
- Wheelchair Accessible
Services and amenities
- Luggage storage
Recreation
- Sun Deck
Parking
- Free parking
Pets
- Pets Not Allowed