Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Informations Complémentaires

À partir du 1er avril 2021, la taxe VISITAX réservée aux touristes étrangers entre en vigueur. Le paiement d'un montant de 224 pesos mexicains (ou 10 USD par personne) peut être effectué sur le portail web http://visitax.gob.mx/. Les touristes étrangers peuvent effectuer leur règlement avant ou pendant leur séjour à Quintana Roo. La preuve de paiement doit être présentée à l'aéroport avant le départ. Front desk is open 24/7. In case of check-in after 12:00 AM, guests should inform the hotel in advance and get check-in instructions. Contact information can be found on the booking confirmation.

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Guests under 18 years old are not permitted at this adults-only property.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
• Enhanced food service safety measures are in place.
• Individually-wrapped food options are available for breakfast, lunch, and dinner.
• This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).