Mare Villa

Additional info

In connection with COVID-19, the hotel made adjustments to the terms of payment for new bookings in 2020: 20% of the cost of the stay is paid after confirmation of the reservation. 80% of the price is payable 14 days before arrival. Free cancellation is possible 14 days prior to arrival. Check-in / out procedure: Prior to arrival, guests will receive the following information: - the address - property coordinates - contact number of the landlord - link to a security deposit account for providing card details The day before the arrival of the guests, the host calls the guests to check: - if they have all the details of the venue (property address) - arrival time of guests (approximate) After the call, the owner sends information about the registration video (via WhatsApp or Viber) with details of all important things (for example, “How to use something”, Wi-Fi code, AC remote controllers, hot water boilers, etc.) Or these details will await guests in writing in the room. The host will inform the guests that due to the situation with COVID-19, the key will be waiting for guests in a specific place. The guest will receive a photo of this particular place. In addition, the owner can meet the guest in front of the hotel and hand the keys in person. In this situation, the Host must wear a mask and gloves and have one spare for the Guest and observe the rules of social distance (2 m from each other). If the Guest has any questions, the owner will answer them in accordance with the rules of social distance (at a distance of 2 m). The day before departure, the guest will contact the owner to confirm the time of departure from the hotel. Departure and inspection of the property is carried out after the departure of the guests, and the owner will contact the guests and report them only in case of damage, no later than 24 hours after their departure. In the event of damage after checking the property, the landlord will call the duty staff of the reservation department and report the damage in order to receive a deposit. A full report will be emailed to guests. Hotel staff: Measures temperature before starting work. Upon contact with guests, wears masks and gloves. Complies with the rules of social distance (2 meters). Regular hand disinfection and hand washing. He is trained, familiar, and complies with the instructions of the Croatian Institute of Public Health (HZZJ) for cleaning and disinfecting all property and the regulations that must be used for cleaning detergents and disinfectants.